Shipping & Delivery / Returns

Shipping & Delivery
For stocked product your order will be processed and dispatched as promptly as possible within standard business hours. Lead times apply to some products that are specially made for you. We will contact you to advise the expected dispatch date for your order. Once an order has left the Goldsworthy facility, it is in the care of the selected courier companies and furniture carriers. Goldsworthy is not liable for any errors made by these services. Our insurance covers your order up to the point of delivery. Goldsworthy is not held responsible if an order is stolen, lost or damaged after your parcel is delivered to your physical address. If you have any questions about your order please phone us on +64 (0) 21 53 88 65 or email us at studio@goldsworthystudio.com
Outside of New Zealand and Australia
If you require an order to be shipped outside of New Zealand and Australia please contact us at studio@goldsworthystudio.com and we can provide a shipping quotation for you.
Customs Information for overseas orders
Customers outside New Zealand are liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Goldsworthy will not be liable for any taxes or duties incurred by your country. When ordering from Goldsworthy, you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods.